Call Center Representative

A large primary care group located in Davie, FL is seeking an experienced Phone/Customer Service/Switchboard Operator to join our fast-paced and growing practice. You will be expected to provide outstanding customer service to patients by working independently as well as collaboratively within a team environment. You will act as a bridge for communications to our facility; therefore, the successful candidate will demonstrate competency answering multiple phone lines, connecting to the appropriate department using direct connect, paging, call parking, voicemail or written message. This is a full-time position with salary and full benefits.

Major Job Responsibilities:

  • Answer incoming calls and directing to the appropriate department.
  • Communicating doctor “On Call” schedules / changes to answering service at the end of the day.
  • Distribute phone messages to appropriate department in a timely manner.
  • Complete various tasks as assigned by the front office and billing manager.
  • Deal with the public in a courteous and compassionate manner.
  • Display excellent phone etiquette.

Typical Physical Demands:

  • Sitting for long periods of time is required.
  • Ability to reach by extending hand(s) or arm(s) in any direction.
  • Finger dexterity required to manipulate phone, headset and keyboard.
  • Vision and hearing within normal parameters to perform job requirements.
  • Occasional pressure due to multiple telephone calls/lines.

Special Skills:

  • Proficient user and knowledge of business phone etiquette.
  • Must develop knowledge of the Practice, its general operations/specialties in order to effectively respond to incoming calls and to route them properly.
  • Able to operate basic office equipment, such as telephones, computers, copy and fax machines.
  • Effective communication with physicians, patients, public and co-workers is required.
  • One year experience working with multiple phone lines required Past medical practice experience a plus.
  • Bi-lingual English/Spanish strongly preferred

Required education:

  • High school or equivalent
Job Category: AssociatesMD
Job Type: Full Time
Job Location: Broward

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