Reporting to the COO with input from the lead clinicians; oversees the business and patient care functions of the multi-specialty practice. Major duties include supervision of medical front and back office staff, coordination of clinical services, administrative and operational oversight and physical space management in multiple locations.
Demonstrated ability to work effectively with the public in a health care setting and to interact diplomatically and sympathetically with patients in varying degrees of health, and their families in a high volume continuous public contact setting.
Demonstrated effective supervisory skills including experience in performance appraisal, identification and communication of expectations, discipline and training.
Skill in analyzing information and procedures to define objectives, identify patterns and recognize alternatives and their implications.
Skill in operating a computer including working knowledge of software programs, including MS Word and Excel spreadsheet.
Interpersonal skills to promote a cooperative and productive work environment and to establish and maintain cooperative, productive working relationships with staff from various social, cultural and economic backgrounds.
Working knowledge of medical terminology.
Writing skills to prepare accurate and concise reports and memorandums that clearly convey information utilizing appropriate vocabulary and grammar.
Working knowledge of computerized appointment scheduling and registration system, and the ability to effectively train staff in the use of the system.
Ability to triage patient issues to achieve resolution.
Ability to maintain confidentiality and work with sensitive and confidential information using judgment and discretion.
Working knowledge of major medical insurance plans and types of coverage provided.
Demonstrated expertise in managing patient services and clinical staff in a private medical practice, community clinic, or teaching hospital setting.
Accounting skills to plan, prepare and analyze revenue and expense budgets.
Ability to work occasional weekends or evenings as required.